Editor’s Observe: It is a visitor publish by Charles Eaton, the Govt Vice President of Social Innovation at CompTIA and CEO of Creating IT Futures.

Should you’re inquisitive about an IT profession, you’ll discover Charles’ recommendation very priceless.

In in the present day’s financial system, tech jobs nonetheless abound. And these jobs exist in each business.

Wish to get into healthcare however don’t need to research medication? Tech and knowledge expertise provide you with a giant leg up. Wish to get into banking and finance? Understanding the way to harness tech instruments to construct new monetary fashions can set you aside from the competitors. It’s all a part of changing into a “technologist” — somebody who makes use of expertise to unravel issues.

A method a technologist can launch their profession is on the IT assist desk. This entry-level place in tech lets you see how an organization works, what inner and exterior shoppers want, and the way to collaborate with a workforce to ship options.

You’ll be on the bottom ground studying the fundamentals of tech to your firm. And finally, you need to use this information as a springboard into extra superior tech jobs.

However how do you get a job on the assistance desk and maintain it? Perhaps even earlier than you earn your faculty diploma? Learn on.

Why the Assist Desk Is the Place to Begin Your IT Profession

After incomes his CompTIA A+ certification, Keith VanDerMolen began his tech profession engaged on Echo World Logistics’ IT service desk (one other phrase for a assist desk). “The service desk is the place you get your bearings and also you study all the things concerned in IT,” he stated. “From there, you could find your personal path.”

VanDerMolen stayed on the assistance desk for 9 months after which shortly superior to be an IT asset supervisor for his firm. It’s a really totally different scenario from again in 2018, when he was working as a waiter and needed a extra fulfilling profession. “In simply that brief time, I’ve doubled the wage I used to be making then. I’ve been saving and investing cash, so I should purchase a home,” he stated.

One other IT professional, Alexandrea Alvarado, stated, “One of many causes I get pleasure from doing IT is that it’s serving to folks. You’re bridging the hole of higher connecting them with the world and with the neighborhood as nicely.”

A graduate of CompTIA Tech’s IT-Prepared Technical Help program and now a pc assist specialist for U-Haul Worldwide Inc., Alvarado helps to supervise the corporate’s software program to schedule vehicles and reservation programs. “The entire purpose of our job is to unravel the hiccups that they’re going by means of and get the client out the door as quickly as doable,” she stated.

Whereas staying at U-Haul, she plans to stage up her profession by studying extra about cybersecurity and moral hacking. “I actually like the corporate. I see loads of alternative for development and transferring up,” Alvarado stated.

If these profession prospects excite you, then the assistance desk is a good place to study the mandatory expertise.

What Do You Study Working the Assist Desk?

On the assistance desk, you’re tasked with guaranteeing that laptop programs are up-to-date, safe, and functioning correctly. Every day duties differ extensively, however frequent duties embody:

  • Operating diagnostics and troubleshooting programs
  • Establishing new staff’ laptop programs and cell telephones
  • Offering technical assist over the telephone or Web

Not solely will you acquire a deeper technical understanding of the tech gadgets and operational programs that your employer makes use of, however you’ll additionally hear how these gadgets and programs are getting used inside the firm.

You’ll study from the customers themselves the way to higher harness these gadgets and programs to unravel points your inner or exterior shoppers face. This makes you extra priceless to the corporate as an entire and builds a information of tech that may serve you as you advance in your profession.

Past tech expertise, you’ll additionally hone your mushy expertise. Communication, teamwork, and problem-solving are prized mushy expertise with all employers, however particularly in IT.

In response to Manpower Group — a Fortune 500 multinational company that research staffing traits — 65 % of corporations hiring IT staff say communication is probably the most valued mushy talent one can deliver to a expertise position.

You’ll have to deliver these mushy expertise to get employed. And dealing the assistance desk will assist you refine these expertise additional as you assist staff overcome technical obstacles.

How Do You Practice for the Assist Desk?

Because the U.S. Bureau of Labor Statistics factors out, a assist desk worker must have some understanding of expertise. A certification that demonstrates broad-based foundational tech expertise — resembling CompTIA’s vendor-agnostic A+ certification — reveals employers that you simply’ve bought the technical chops to work on the assistance desk.

School levels are usually not required, however certifications positively assist. A superb coaching program will even assist get you prepared.

On the subject of coaching packages, you’ve gotten a couple of choices.

IT boot camps are nice assets and have helped tens of hundreds acquire certifications. Nevertheless, many of those packages transfer quick and focus nearly completely on technical expertise. Should you’re launching a profession in IT and not using a tech background, search for a coaching program that gives a extra well-rounded curriculum, together with mushy expertise and profession providers.

Should you want low-cost coaching choices, on-demand on-line packages are choice. Bear in mind, although, that they don’t have real-time instructors to reply your questions, the flexibility to collaborate with classmates, or profession assist. So that you’ll have to spend quantity of your time buddying up with pals to grasp the fabric and construct job connections.

How A lot Do IT Assist Desk Jobs Pay?

The coaching and certifications are price it when you’ve landed a job on the assistance desk. In response to the U.S Bureau of Labor Statistics (BLS), the common median pay for laptop assist specialists in 2019 was $26.33 an hour ($54,760 per yr). Plus, a assist desk specialist can earn IT certifications to advance into greater IT positions that supply extra autonomy and authority — and extra money.

Should you’re nonetheless deciding the way to pay for school or unsure if faculty is best for you, getting a job on a assist desk may also help you develop your financial savings whilst you determine issues out. Many corporations additionally will assist pay for additional certifications and coaching. In some instances, they could even reimburse a few of the prices of a faculty training in an effort to develop your profession whereas on the job.

Along with good pay, demand for assist desk jobs is powerful (and rising). BLS estimates that roughly 863,100 folks maintain assist desk positions all through the US. They usually count on that quantity to extend 10 % by 2028 (in comparison with only a 5% common improve for all occupations).

Assist Desk Jobs Construct Robust Profession Foundations

Whereas sure areas of the job market wrestle, hiring within the IT business stays sturdy. Each firm wants expertise to operate; it’s practically not possible for an organization to compete and succeed with out it.

By working with the tech that helps an organization, you’re constructing a powerful basis to your profession, it doesn’t matter what kind of training or business you need to pursue.

In regards to the Writer

As Govt Vice President, Social Innovation, CompTIA, and CEO for Creating IT Futures, Charles Eaton helps populations which can be under-represented in IT and people who’re missing in alternative to arrange for, safe, and achieve info expertise careers.

Creating IT Futures, a workforce charity based by CompTIA, develops packages like CompTIA Tech Profession Academy to broaden the IT pipeline and create extra on-ramps to tech careers. And below Eaton’s course, Creating IT Futures has expanded its scope to domesticate finest practices in American workforce improvement and tech-related STEM training.

Picture Credit: girls working at laptop

Excited by IT? The Assist Desk Is the Good Place to Begin Your Profession – Online MBA No GMAT


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